KYC Flows

Depending on the Partner configuration, the activation of the customers products occur on:

• Pre approval enabled: Right after the upload of the last pending document.
• Pre approval disabled: When the documents are all approved.

If a customer had active products and our compliance rejects any document, the partner will have X days to resubmit a new file for the rejected document. During that period the products will still be enabled for the customer.

After the due date for submission has passed and if no file was uploaded, the products will be disabled automatically for that customer.

The rejection reasons are:

• document_not_readable: The document image cannot be read
• document_expired: The document has expired or is not recent enough
• document_does_not_match: The document does not match with customer profile
• document_invalid: The document is invalid